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Constituent Services
If you need assistance, please call PGC311 at 311 or 301-883-4748. PGC311 is a one-stop call center that residents may call to get answers to questions and resolve non-emergency issues, such as scheduling bulky trash pickup, reporting property problems, and potholes. The hours of operation are Monday through Friday from 7 am to 7 pm.
When you call and speak to one of the expert Community Relations Intake Representatives, you will share the concern you’d like addressed, and the Representative will provide you a Ticket Reference Number. Your matter of concern will be routed to the proper agency.
Once you receive that, feel free to contact Council Member Dernoga’s office for further assistance by providing this reference number, and we’ll ensure your matter is addressed. Putting the ticket reference number in the subject line of your e-mail makes it easier for our office to assist you.
Citizen Service Assistance
- Prince George’s County Staff and Resource Directory
- Prince George’s County Services
- Jobs in Maryland
- Employ Prince George’s Tools and resources for business community and job seekers.
- Find your state representative
- Voter Registration
- Snow and Ice Removal
- Street Lights
- State Resources - See links to resources such as the Social Security Administration, Federal Unemployment Insurance, and more.
- Everyday Resources - Access weblinks to county and state services including community organizations and nonprofits that provide helpful resources.
- Emergency Shelter Services In Prince George’s County to ensure we have a coordinated Continuum of Care system, we require that all referrals to County Shelters be made through the Homeless Hotline 1 (888) 731- 0999. Available 24/7, 365.
- Housing and Homeless Assistance
The Prince George’s County Department of Social Services provides information, assistance and referrals to County residents who are facing homelessness or an eviction. Food Assistance All food is provided to eligible individuals and families free of charge. Please call 301-909-6343 to get information and assistance within your particular area of the County. - Laurel Advocacy & Referral Services (301) 776-0442
- Beltsville Adventist Community Center If you are struggling with food, rent, job loss or need emergency help we are here for you. The Beltsville Adventist Community Center (BACC) exists to help those in the Beltsville community and beyond take the next step towards financial independence.
- Temporary Cash Assistance
Energy Assistance (MEAP & EUSP) The Energy Assistance Programs helps low-income citizens pay their heating bills, minimize heating crises, and make energy costs more affordable.
PEPCO Bill Payment Assistance Resources that can help you meet your energy needs.
Fuel Fund of Maryland for BGE Customers
Internet Essentials from Comcast Affordable internet at home for eligible households.
Senior and Family Services
Prince George’s Child Resource Center Prince George’s Child Resource Center helps create healthy and nurturing environments for children by supporting their families and educating their caregivers.
Community Advocates for Family and Youth (CAFY) CAFY’s mission is to educate, embrace & empower those impacted, affected or harmed by crime and trauma on their journey to justice and healing.
Department of Public Works and Transportation Service Requests
MNCPPC Planning Information Services Information about zoning and subdivision regulations, master plan proposals, land use and development processes and requirements.
Legal Services
- Maryland Legal Aid - Maryland Legal Aid is a private, non-profit law firm that provides a full range of free civil legal services to low-income people statewide. The firm handles civil (not criminal) cases involving a wide range of issues, including child custody, housing, public benefits, consumer law (e.g., bankruptcy and debt collection), and criminal record expungements to remove barriers to obtaining child custody, housing, and employment. The Metropolitan Maryland Office is located in Landover/Hyattsville serving Prince George’s County.
8401 Corporate DR., STE. 200
Landover, MD 20785
Local Phone Number: (301) 560-2101
Toll Free Telephone Intake: (888) 215-5316
Telephone Intake: (301) 560-2100
Fax: (301) 429-8743- Office Hours:
Monday – Friday 09:00 AM - 05:00 PM
Walk-In Intake Hours:
Monday – Thursday 09:30 AM - 04:00 PM
Telephone Intake Hours:
Monday – Thursday 09:30 AM - 04:00 PM
- Office Hours:
- Community Legal Services - Services are staffed by CLS employees and volunteer lawyers. They provide legal education, advice and free legal representation to self-represented litigants in Prince George’s County. We have several legal programs and brief advice clinics to address a wide range of legal needs:
Lawyer Referral Program
Domestic Violence Legal Wellness Program
Foreclosure Prevention Project
Bankruptcy
Catholic Legal Immigration Network Inc Clinic
Maryland Volunteer Lawyers Service, Inc.
Homeless Persons Representation Project, Inc.
National Association for the Advancement of Colored People
American Civil Liberties Union of Maryland