Constituent Services

If you need assistance, please call PGC311 at 311 or 301-883-4748.  PGC311 is a one-stop call center that residents may call to get answers to questions and resolve non-emergency issues, such as scheduling bulky trash pickup, reporting property problems, and potholes. The hours of operation are Monday through Friday from 7 am to 7 pm.

When you call and speak to one of the expert Community Relations Intake Representatives, you will share the concern you’d like addressed, and the Representative will provide you a Ticket Reference Number. Your matter of concern will be routed to the proper agency.

Once you receive that, feel free to contact Council Member Dernoga’s office for further assistance by providing this reference number, and we’ll ensure your matter is addressed. Putting the ticket reference number in the subject line of your e-mail makes it easier for our office to assist you.

Citizen Service Assistance

Legal Services

  • Maryland Legal Aid - Maryland Legal Aid is a private, non-profit law firm that provides a full range of free civil legal services to low-income people statewide. The firm handles civil (not criminal) cases involving a wide range of issues, including child custody, housing, public benefits, consumer law (e.g., bankruptcy and debt collection), and criminal record expungements to remove barriers to obtaining child custody, housing, and employment. The Metropolitan Maryland Office is located in Landover/Hyattsville serving Prince George’s County.

    8401 Corporate DR., STE. 200
    Landover, MD 20785

    Local Phone Number: (301) 560-2101
    Toll Free Telephone Intake: (888) 215-5316
    Telephone Intake: (301) 560-2100

    Fax: (301) 429-8743

    • Office Hours:
      Monday – Friday 09:00 AM - 05:00 PM

      Walk-In Intake Hours:
      Monday – Thursday 09:30 AM - 04:00 PM

      Telephone Intake Hours:
      Monday – Thursday 09:30 AM - 04:00 PM
  • Community Legal Services - Services are staffed by CLS employees and volunteer lawyers. They provide legal education, advice and free legal representation to self-represented litigants in Prince George’s County. We have several legal programs and brief advice clinics to address a wide range of legal needs:

    Lawyer Referral Program
    Domestic Violence Legal Wellness Program
    Foreclosure Prevention Project

Catholic Legal Immigration Network Inc Clinic

Hebrew Immigrant Aid Society

Maryland Volunteer Lawyers Service, Inc. 

Public Justice Center

Homeless Persons Representation Project, Inc. 

The Lawyers Clearinghouse 

Legal Aid Bureau, Inc. 

National Association for the Advancement of Colored People

American Civil Liberties Union of Maryland 

Saint Ambrose Legal Services

House of Ruth Domestic Violence Legal Clinic 

Women’s Law Center of Maryland, Inc.