Constituent Services

If you need non-emergency services of a County agency, the first thing to do is report the issue via PGC311.

How to report an issue via PGC311

PGC311 is a one-stop call center that residents may call to get answers to questions and receive assistance with resolving non-emergency issues. This system makes it easier to reach county departments/services and greatly expands information available online, and supports county emergency response efforts including severe weather, public health and public safety events.

PGC311 allows citizens to have a quick, easy-to-remember, single point of access for non-emergency government information and services. The PGC311 Call Center is open Monday through Friday from 7:00am to 7:00pm. Online access is 24 hours a day, 7 days a week at or download the PGC311 APP at Apple APP Store or Google Play. If you are calling outside of Prince George’s County, dial (301) 883-4748 from 7:00am to 7:00pm Monday through Friday. 

For assistance with unresolved 311 requests or if you have issues with County agencies that are not handled by 311, please contact the Council District 6 office at (301)952-3426.